Refund policy

REFUND & RETURN POLICY

All sales made through Flare are final.

Every piece is inspected and hand-packed before it leaves us. Because of this, we accept returns and issue resolutions only under the specific circumstances below. By completing checkout, you confirm you have read and agree to this policy.

WHEN YOU'RE COVERED

We'll make it right if:

- Your item arrives damaged or defective — missing or loose stones, a broken clasp, separated links, or another manufacturing defect
- You received an item you did not order

To file a claim, you must:

1. Email flarestudio25@gmail.com within 7 days of the delivery date
2. Include your order number
3. Include clear photos or video showing the issue
4. Keep the item and all original packaging until your claim is resolved

Approved claims are resolved with a replacement of the same item. If the item is unavailable, we'll issue store credit. Refunds to the original payment method are issued only at Flare's discretion when no replacement or credit option is workable.

Claims submitted after 7 days, or without photo or video evidence, cannot be processed.

WHEN YOU'RE NOT COVERED

We do not accept returns or issue refunds for:

- Change of mind after ordering
- Sizing, fit, length, or personal preference
- Style, finish, or shine not matching expectation
- Normal wear, including gradual plating wear over time
- Damage occurring after delivery — impact, bending, snagging, water, sweat, chlorine, perfume, lotion, or cleaning products
- Packages marked delivered by the carrier and subsequently lost or stolen
- Carrier delays, weather delays, or customs holds
- Duplicate orders placed by the customer

SHIPPING ADDRESS ACCURACY

You are responsible for entering a complete and accurate shipping address at checkout. Flare ships to the address exactly as entered on your order and is not liable for orders sent to an incorrect, incomplete, or outdated address.

Orders returned to us as undeliverable may be reshipped once a new shipping charge is paid. Undeliverable orders not reclaimed within 30 days are forfeited. Address corrections are only possible before an order is fulfilled — email us immediately after ordering if something is wrong.

CANCELLATIONS

Cancellation requests are reviewed case by case and may only be considered before an order is fulfilled. Once an order has been fulfilled, it cannot be cancelled.

IMPORTANT NOTES

- Items shipped back to us without prior written approval will not be accepted, refunded, or returned to sender.
- Flare reserves the sole right to inspect any item and deny any claim that does not meet the conditions above.
- All final decisions regarding returns, replacements, and credits are made at Flare's discretion.

BEFORE YOU DISPUTE

If something is wrong with your order, email flarestudio25@gmail.com first. We respond within one business day and resolve legitimate issues quickly. Filing a payment dispute without contacting us, or on an order confirmed delivered by carrier tracking, is treated as a fraudulent claim and will be contested with tracking records, order data, and communication history.